Step 1 Diagnsotics

At uBreakiFix, everything begins with a diagnostic, which enables us to identify the issue and understand customer expectations. Some customers need to salvage their Mac, others, having already purchased a new one, require only data retrieval, and some prefer to preserve both their data and the Mac. Following the diagnostic process, our expert Mac technicians commence the diagnosis.

Step 2 Data Recovery Assessment

Data recovery on Mac computers, particularly those with soldered SSDs, can be quite challenging. The difficulty arises from the fact that the SSDs are integrated into the logic board (motherboard), leaving no straightforward method to remove the drive and connect it to another system for data recovery.

Regarding the Apple T2 Security Chip: Some Mac models are equipped with this chip, which provides hardware encryption for the data on the SSD. This feature can complicate recovery efforts because the encryption keys are stored within the T2 chip. Therefore, extracting data requires the chip to be functional. Consequently, the only way to retrieve data from such a device is to repair the logic board.

Step 3 Approval

After presenting the diagnostic results and the proposed repair plan, we seek the customer's approval. This process includes providing a detailed explanation of the necessary repairs, costs, and expected outcomes.

No Recovery, No Charge: We stand behind our service with a comprehensive guarantee. If we are unable to recover your data, you won't be charged. Our guarantee ensures that you only pay for successful data recovery.

Security and Confidentiality: We prioritise the security and confidentiality of your data above all else. Our team adheres to strict protocols to ensure that your data remains secure throughout the recovery process. We utilise industry-standard encryption methods and secure storage practices to safeguard your information.

Cutting-Edge Technology: We employ state-of-the-art techniques and cutting-edge technology to ensure the highest possible success rate in data recovery. Our team of experts has extensive experience handling various types of damage, including iPhones. From devices with no power to those with catastrophic damage, we have a proven track record of success in repairing iPhones and recovering data.

Timely Recovery: We strive to complete the recovery process as quickly as possible without compromising the quality of our work. The duration of the data recovery process can vary depending on several factors, including the severity and extent of damage.

Proven Track Record: We have a proven track record of success and a team of highly skilled professionals with extensive experience in data recovery. Our commitment to excellence, combined with our dedication to customer satisfaction, sets us apart from the competition. When you choose us for your data recovery needs, you can trust that your data is in good hands.

Do I need a appointment ?

An appointment is recommended, as we are a busy repair center. When you make an appointment, you will not only skip the queue, but your technician will also be ready to diagnose your Mac, and you will be able to ask any questions you may have directly to the technician.

How long will it take?

The duration of the repair will be determined by our technician upon inspection, as it depends on the severity of the damage and our current workload..

Can you recover my data?

This can only be confirmed after the initial diagnostics, which will determine whether or not we can save the data. If data retrieval is the customer's priority, our expert team will focus on that area, boasting a high success rate in data recovery.

How much will it cost?

Service Fees: Our standard hourly rate is $95. You'll receive a fixed, upfront quote before any work begins no hidden fees or surprises. Additionally, if we cannot fix your device or recover the data, you won’t be charged any fee.

About Us

Established in 2012, uBreakiFix has established itself as a leader in the repair industry. Having completed over 300,000 repairs, our reputation is built not only on individual customer feedback but also through extensive collaborations with businesses and government organizations.

Transparency, Reliability, Quality Service

With over a decade in the business, uBreakiFix consistently offers world-class customer service. Gadgets are secondary. Notably, we're recognized for ensuring our customers have a hassle-free experience, both pre and post-repair.

Expert Technicians Fast Turnaround

Our systematic approach to repairs, paired with our expertly trained technicians, guarantees a swift repair process. Handing your valuable device to someone inexperienced can be daunting, but at uBreakiFix, our technicians are skilled in addressing a wide range of technical issues. Recognizing the value of your device, we ensure that our technicians undergo rigorous training and testing to become adept at repairing premium devices. With nearly 300,000 repairs under our belt, we have established ourselves as Sydney's most trusted repair center.

High-End Retail Partnership

We take pride in being the primary repair partner for LVMH. A majority of their designer store fleets, especially iPads and iPhones, trust us for their repair needs.

Education Sector Collaboration

Our commitment to quality and efficiency has made us the chosen repair partner for NSW Education. With over 500 registered schools, we fix thousands of iPads annually, ensuring uninterrupted learning.

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